You also want a web host with 24/7 customer support—if not by phone, then at least by chat. Forums, knowledge bases, and help tickets are all well and good, but sometimes you just need to communicate with another human to get things ironed out as quickly as possible. That said, not all 24/7 customer support teams are equal. Companies like GoDaddy and Liquid Web boast incredibly knowledgeable and helpful customer support squads—a fact that we confirmed in our in-depth reviews of those web hosting services.
Shared hosting with Hostwinds has unlimited bandwidth and disk space. And this goes for all three of their packages, Basic, Advanced and Ultimate. That is why they are naming it Shared Unlimited Web Hosting. What all three plans offer is also a free dedicated IP address which not all hosting companies do. At least not in every plan they have in their portfolio. Hostwinds is definitely very unique in this regard. But there are other things they excel at, too. Like for example, the speed they offer you is lightning fast and support team amiable and trustworthy. Their tech support is at your service throughout the entire day.
Many web hosting services offer so-called unlimited or unmetered service for whatever amount of bandwidth, disk storage and sites you use. It's important to understand that most terms of service actually do limit the definition of "unlimited" to what's considered reasonable use. The bottom line is simple: if you're building a pretty basic website, unlimited means you don't need to worry. But if you're trying to do something excessive (or illegal, immoral or fattening), the fine print in the terms of service will trigger, and you'll either be asked to spend more or go elsewhere.